Privacy Policy

Last Updated: July 29, 2020

This Privacy Policy (the “Policy”) describes how Nature Expeditions (referred to in this Privacy Policy as “Company,” “we,” “us,” or “our”), as the operator of the website http://www.kenyaparks.co.ke (the “Site”) and the developer of the associated Kenya Parks mobile application, auto application, and smart home application (the “App”), collects information when you visit the Site or use the App, or any other website, pages, features, or content owned or operated by Company (separately and collectively, the “Service”). This Policy also explains how we use and disclose the information we collect from you, and your rights in relation to that information.
Terms not defined in this Policy shall have the meaning given to them in our Terms of Service. This Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service located at http://www.kenyaparks.co.ke/privacy-policy.

1. Acceptance

Please read the Terms of Service carefully before you use or access our Services. By accepting the Terms of Service, you agree with our collection, storage, use and disclosure of your information as described in this Privacy Policy. Please note that if you disagree with anything in this Privacy Policy, you must not use the Service.

2. Amendments to this Policy

We will notify you of changes to this Privacy Policy by posting the amended terms on the Service or via the email address we have on file. By continuing to use the Service after those changes are posted, you agree to be bound by the revised Policy. To find out when we last updated this Policy, please refer to the date listed after “Last Modified” at the top of this Policy. If you do not agree to the changes, you should discontinue your use of the Service immediately.
In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of our Service. These notices may provide additional information about our privacy practices, or additional choices about how we process your information.

3. Information We Collect

A. Account Information. You may use our Service as a guest or you can create an account. When you create an account with us, we will request you to provide certain personal information, which may include: name, e-mail address, and password. We may request additional information necessary to establish and maintain your account.

B. Information You Directly and Voluntarily Provide to Us. If you visit or access our Service, we may collect information that you provide to us when you communicate with any of our departments, such as customer service or technical services.

C. Information Automatically Collected Through the Service. We may automatically collect information about you when you use the Service.

D. Cookies & Similar Tracking Technologies. We use “cookies” and similar tracking technologies to collect information about your use of the Service and to provide you with interest-based advertising. For example, we collect information about the way you interact with features on our Site, how long you spend on certain pages, and whether you received an error message on our Service.

4. Third Party Sources of Information

In some cases, the information we collect about you comes from third party sources, as described below.

A. Third Party Applications or Services. We may collect information about you or others from third party applications or services available on our Service. For example, when you register for an account with us, you may do so by choosing to connect your already existing social media account with our Service. We receive certain information from your social media account depending on your permissions and which information you have made public. We use this information to make an account for you on our Service.

5. How We Use the Information We Collect

We use the information we gather through the Service to help us better understand how the Site or Service and our products, apps, and services are being used. We will only use your personal information as described in this Policy or as disclosed to you prior to such processing taking place.

If you believe that we are processing your information for purposes that are incompatible with the purposes for which we originally collected your information or subsequently obtained your consent, you may choose not to allow us to use your personal information for such processing. However, by limiting how we may process your information, some or all of the Service may not be available to you.

We describe how we use your personal information below:

A. To Provide Our Service. In order to provide you with our Service, we need to process certain personal information about you. We also share information about you upon your request, and with third parties performing functions on our behalf. When we share your information with such third parties, we only share the information necessary for the third party to perform their functions and as permitted by applicable law. We cannot provide you with our Service without processing your personal information.

B. To Send You Service-Related Communications. We want to make sure you stay informed about service- or account-related news, updates, or changes by sending you communications via email, in-app notifications and any other methods as permitted by law. For example, we may send you communications about changes to our security policies, your booking information, or other important booking information. Unlike marketing communications, service-related communications are not promotional in nature. You are not able to unsubscribe from service-related communications because such communications are part of our Service.

C. To Respond to You. When you contact us with questions, booking, or any other concerns, we use any information that you provide to us to respond to you. We cannot respond to you without processing your personal information.

D. To Enforce Compliance with Our Terms, Agreements or Policies. When you access or use our Service you are bound to our Terms of Service and policies, including this Privacy Policy. We ensure your compliance with our terms, agreements and policies (the “Terms”) by: monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Service or violations of our Terms; enforcing our Terms with third parties and/or partners; and, as applicable, collecting fees based on your use of our Service. We cannot perform our Service in accordance with our Terms without processing your personal information.

E. To Ensure Security on Our Service. Keeping your information secure requires us to process your personal information to improve and enforce our security measures. For example, we may process your personal information to combat spam, malware, security risks or malicious activities, or to monitor and verify your identity to prevent unauthorized access to your information. We cannot ensure the security of your information on our Service without processing your personal information for such purposes.

F. To Comply with Legal and Regulatory Obligations. Our business is subject to certain laws and regulations which may require us to process your personal information. For example, we may process your personal information to pay our taxes, fulfill our business obligations, or as necessary for us to manage our risks as required under applicable law. We cannot perform our Service in accordance with our legal and regulatory obligations without processing your personal information for such purposes.

G. To Personalize and Enhance Your Experience on Our Service. We want you to have the best possible experience on our Service, which is why we personalize our Service to your preferences, allow you to connect to your favorite third-party applications, and more. We cannot ensure your continued enjoyment of our Service without processing your personal information for such purposes.

H. To Conduct Research and Development. We want to continue to provide you with new or expanded services and products that you enjoy. To do so, we analyze how you interact and use our Service and other personal information about you for research and development purposes. We apply technical, administrative, and physical security measures to your personal information when we use it for research and development purposes, such as pseudonymizing or de-identifying your information, where possible, and limiting access to personnel that conducts research and development. We cannot ensure your continued enjoyment of our Services without processing your personal information for such purposes.

I. To Engage in Marketing Activities. We may engage in marketing activities with you to keep you updated about new products and services you may be interested in. We process your personal information, such as your contact information, to send you marketing communications, provide you with information about upcoming events, webinars or other relevant materials, and to deliver targeted marketing to you. We will always let you opt-out of our marketing activities at any time and free of charge.

6. How We Share Your Information with Third Parties

We also share user information with third parties in some other circumstances as follows:

A. Employees and Third-Party Service Providers. We disclose your information to our employees, contractors, affiliates, distributors, dealers, vendors and suppliers (collectively, the “Service Providers”) who provide certain services to us or on our behalf, such as operating and supporting the Service, analyzing data, or performing marketing or consulting services. These Service Providers will only have access to the information needed to perform these limited functions on our behalf. All our Service Providers are required by contract to handle your personal information in accordance with this Policy.

B. Corporate Organization. As a travel company we may share your personal information within the Company’s corporate organization to provide you with the Service or respond to your requests. We have shared business processes, technical systems and management structures between legal entities in our corporate group.

C. Mergers and Acquisitions; Bankruptcy. We may share your personal information in the event we decide to sell, buy, merge or otherwise reorganize our business. We will handle and protect your personal information in accordance with this Policy in the event we share your information for such purposes.

D. Affiliated Businesses. As permitted by law or your consent, we may share your personal information with affiliated businesses. We will identify the affiliated business to you at the time of data collection.

E. Marketing by Third Parties. Our Service allows you to connect with others, including third parties that may want to market to you. For example, you can leave comments on other users’ content or send messages. When you use our Service and share your information with other users, such users may reach out to you for marketing purposes. We cannot control such communications nor the processing of your personal information that you choose to make available to others.

F. Compliance with Legal Obligations and Disclosure to Public Authorities. Of the extent permitted by law, we will disclose your information to government authorities or third parties if:

required to do so by law, or in response to a subpoena or court order or similar request from judicial or public authority; or,
we believe that you have abused the Site or Service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.

You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law, unless specific restrictions have been implemented. As permitted by law, we will try to inform you of a law enforcement request, subpoena, or similar request from judicial or public authority disclosure prior to providing our response.

7. Children

The Service is not intended for children under age of 16 or the applicable age of majority without consent from a parent or guardian. We do not knowingly collect or distribute personal information from or about children under the age of 16, unless permitted to do so by local law as based on the jurisdiction in which the child resides.

If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at: info@kenyaparks.co.ke. If we become aware that a child under 16 or the applicable age of majority has provided us with personal information, we will take steps to delete such information from our files.

8. Security

We implement industry standard security measures intended to protect against the loss, misuse and alteration of the information under our control. Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, the Company cannot guarantee or warrant the security of any information you transmit on or through the Service and you do so at your own risk.

You should keep your account login information confidential, and make sure any wireless connections to our Service is secure. If you believe your account information has been compromised or that you have experienced unauthorized access to your account information, please contact us immediately at info@kenyaparks.co.ke.

9. Transfers of Your Information

If you choose to use the Service or provide your information to us, your information may be transferred to, processed and maintained on servers or databases located outside of the country or jurisdiction where you are located, including the United States. Such countries may have laws that are less protective than the country in which you reside. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Site or Service.

10. Third Party Links

Our Service may include links to third party websites or social media services. We do not control how such third parties collect, use, share or secure your personal information. Please read the privacy policies and settings on the third-party websites and social media services to ensure you are adequately informed how your personal information is handled.

11. Do Not Track

A “Do Not Track” signal is a preference you may set on your browser, but we do not respond to Do Not Track signals.

12. Marketing Activities

If you sign up to receive marketing communications from us, we will always allow you to opt-out of such emails. Marketing communications include any communications to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Services are not considered “marketing” communications.

13. Access & Modification

If you have registered for an account with us, you may contact us to review, update, correct or delete the personal information we have on file. For questions about your personal information on our Service, please contact us at info@kenyaparks.co.ke. We will respond to reasonable inquiries without undue delay. When seeking to access or update your personal information, we may ask you to verify your identify before we can act on your requests to ensure the security of your account.

14. Retention

While retention requirements can vary by country, we generally apply the retention periods noted below. Please contact us if you have any questions about our retention periods or if you would like to delete your account.

Marketing. We store your marketing contact information for as long as you are still subscribed. When you unsubscribe from marketing communications, we will add your contact information to our suppression list to ensure we respect your unsubscribe request.
Activity Data. We may store activity data, your user account information, and content for a period after the closure your account for the establishment or defense of legal claims, audit and crime prevention purposes.
Telephone Records. We may record our calls with you for call quality purposes. As required by applicable law, we will inform you that a call will be recorded before doing so. Any telephone calls with you may be kept for a period of up to six years.
Cookie and Similar Tracking Data. We retain any information collected via cookies, clear gifs, flash cookies, webpage counters and other technical or analytics tools up to one year from expiry of the cookie or the date of collection. Please refer to our Cookie Policy for more information.

15. How to Contact Us

Please also feel free to contact us at info@kenyaparks.co.ke. if you have any questions about this Privacy Policy.